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Hospitality Workshop

Authored by Siti Aryu

Professional Development

Professional Development

20 Questions

Used 103+ times

Hospitality Workshop
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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

How many guest journey in the store?


Berapa bilangan perjalanan tetamu di restoran ?

5

4

3

2

2.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

What is McDonald's brand promise?


Apakah brand promise McDonald's?

Deliver delicious feel good moments easy for everyone

Creating delicious feel good moments easy for everyone

Deliver safe delicious feel good moments easy for everyone

Creating safe delicious feel good moments for everybody

3.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Apakah maksud Emotional Intelligence?

Keupayaan seseorang mengawal minda sendiri dan minda orang lain.

Keupayaan seseorang mengawal emosi sendiri serta orang lain.

Keupayaan seseorang mengenalpasti emosi sendiri serta emosi orang lain.

Keupayaan seseorang mengenalpasti emosi sendiri.

4.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Ini adalah elemen yang terdapat dalam Maslow's Hierarchy kecuali.....

Physiological

Security

Belonging

Emotional

5.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Golongan tetamu manakah yang lebih menghargai jika kita menggunakan nama mereka dan bertanya khabar apabila bertemu?

Older guests

Regular Guests

On the go guests

Young Adult

6.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Golongan tetamu yang manakah inginkan servis yang pantas kerana masa mereka sangat terhad?

Tetamu On the go

Tetamu berkeluarga

Tetamu Regulars

Tetamu kanak-kanak

7.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Tetamu ini memerlukan keyakinan yang sangat tinggi tehadap kebersihan serta keselamatan.

Families dan Older guests

Families dan On the go guests

Older and Young Adults guests

Older and On the go guests

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