Refresher - MC, RP & Financial options

How do we start the MC process if the cx is calling us?

• By creating a manual SO

• By setting up a repair post-sale

• By sending a ticket to RP

• By sending a BEFU on the cx page

MC will always be around 30%-50% of the original value of the item.

• True

• False

For how long is the policy for the cx to be able to send the ring back to us for repair?

• 60 days

• 30 days

• There is no repair policy.

• 1 year

If a cx has Extend, I will need to create the repair and put on the insurance field that the cx owns Extend.

• False

• True

What is the current timeframe for the repairs?

• 4 weeks after the inspection is completed

• 4 weeks including the inspection

• 2-3 weeks after the inspection is completed

• 2-3 weeks including the inspection

Affirm is a valid payment method only at the online checkout.

• True

• False

WFF is a valid payment method only at the online checkout.

• False

• True

How much is the percentage cx needs to put down on a Layaway order?

• 15%

• 50%

• 10%

• 20%

Affirm will always be a 0% interest option to all of the cx.

• True

• False

If a cx has already placed an order and is already showing on NS and already apply through WFF and was approved for less than the total of the order, what will be the two things we will need to do?

• Take the payment for the difference and ticket CSS

• Take the payment for the difference and flip the Payment method(web) to WFF.

• Flip the Payment method(web) to WFF and ticket CSS

• Take the payment for the difference and chat General