Quality Assessment 4

 

Can We use the available offers for a convincing purpose?

• No

• May be

• Yes

 

What is the ART for a chat?

• 30 seconds

• 1 minute

• 3-4 minute

• None

 

Connected Message should be within?

• 2 mins

• 3 mins

• 1 mins

• 15 mins

 

Further assistance should be probed within

• 2 mins

• 3 mins

• 5 mins

• None

The customer is in need of changing the address after placing the order, what will be the action?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

 

Do we need to create a new entry for the existing one?

• No

• Yes

• Maybe

 

The customer enquired about apple 14 ( 5 nos) with discount, what will be the action? ( Fill up)

 

What is the convincing point for the competitor's price? ( Multiple choice)

• We are the direct dealers of the brands

• We do have cashback offers for the selected bank cards and fast delivery options.

• We do have 460+ physical showrooms for instant assistance.

• Our online price is best compared to other competitors.

If there is no eligibility for the customer's debit or credit cards, what is the other way to convince the customer in online?

• Finance EMI

• Zest money

• Credit card

• Debit card

The customer Came via Google my business and enquired about iPhone 14, later on, it has been assigned to the agent, and the agent suggested the product however we didn't get any response from the customer,what will be the tagging.?

• Other -No response

• Enquiry

• Other

• Enquiry Mobiles