Cuestionario UD1 Asesoramiento en el punto de venta
Quiz
•
Education
•
1st Grade - Professional Development
•
Easy
JUAN CARCELES
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37 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 5 pts
Cómo se define el proceso de atención al cliente:
Tomar pedidos por teléfono
Conjunto de actividades dirigidas a satisfacer las necesidades del cliente
Vender bienes y servicios puerta a puerta
2.
MULTIPLE CHOICE QUESTION
2 mins • 5 pts
Si decimos que un cliente se deja aconsejar, es un cliente:
Afable
Introvertido
Silencioso
3.
MULTIPLE CHOICE QUESTION
2 mins • 5 pts
Cuando tenemos que aplicar técnicas de venta rigurosas, el cliente es de tipo:
Agresivo
Silencioso
Exigente
4.
MULTIPLE CHOICE QUESTION
2 mins • 5 pts
Cuando un cliente no nos ha comprado nunca, decimos que es un cliente:
Rentable
Indeciso
Potencial
5.
MULTIPLE CHOICE QUESTION
2 mins • 5 pts
Las fases que hemos visto en una venta son:
Preacercamiento, acercamiento, argumentación, Tratamiento de objeciones y cierre.
Búsqueda por Internet, acercamiento, llamada telefónica, Tratamiento de objeciones y cierre.
Ninguna es correcta
6.
MULTIPLE CHOICE QUESTION
2 mins • 5 pts
Cuantas vías hemos visto a la hora de hacer un preacercamiento:
Telemática o en persona
Online y offline
Telefónica o por email
7.
MULTIPLE CHOICE QUESTION
2 mins • 5 pts
Señala cual es la afirmación falsa:
El uso de las redes sociales nos permite publicitar nuestra empresa
Las ferias no son la principal vía offline
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