Fun Quiz

Mileage is due each week by?

What day of the week are care plans due?

How soon should we follow up with client leads?

• As soon as possible

• Within 48 hours

• Depends on how busy we are

• Within 24 hours

Answer explanation

Lead are urgent. Even if we need some time to staff it, we should always speak with leads (ideally when they first call) - but they should be called back as soon as possible. This means we have to work as a team to make sure messages get passed along quickly.

What platform do we use for online trainings?

• Training Plus

• Care Initiation

• Venture Training

• Care Academy

Someone needs pay information. What should they do?

• Text their detailed request to the office

• Call the office and let us know what they need

• Text Debbie with the details of what they need

• Email Debbie the details of what they need

True or False: We do not have additional trainings caregivers can take other than their annual training.

• True

• False

What are the first 3 things you do when you start your day after clocking in?

Share you opinion! Do you have any process suggestions on things we can do better?

What can we do to better help your career development with us?

Did you enjoy this exercise and its format?

• Yes

• No

Answer explanation

Your opinion is important to me. I like to try to find fun ways to communicate and hear your opinions!