AB 119 Midterm Preparation

Communication that takes place between the paramedic and patient in an effort to appropriately care for them is referred to as:

• open ended questions

• closed loop commuincation

• medical jargon

• therapeutic communication

Select the following that increases patient rapport when first introducing yourself to the patient:

• state your name

• define your role

• sit directly next to them

• shake their hand

• at a distance of 4-12 feet

The fifth stage of the communication process involves:

• having an idea to communicate

• the receiver providing feedback to the sender

• the receiver decodes the message

• communication in speech

Examples of noise in the communication process include:

• fear

• driving

• ineligible writing

• lack of understanding medical terminology

Tips for effective active listening include:

• fill silence by speaking

• cross your arms

• stare at them a lot

• tell them you know how they feel

• smile

Some factors that contribute to a positive communication environment include:

• wear professional attire

• maintain an attitude of confidence and professionalism

• maintain a posture that is relaxed

• keep your hands visible

An ACR must be completed and submitted by the:

• end of the week

• end of your shift

• before your meal break

• supervisor

An ACR must be completed:

• for any call you are dispatched to

• for each patient you assess

• when you transferring a patient with a nurse on board

• by the attendant only

If you are cancelled while enroute to the call, an ACR is not required to be completed.

• True

• False

Upon submission of the ACR, copies are distributed to:

• Billing office

• Patient chart

• Ambulance service

• Base Hospital