Chapter 3-5 Training & Development

Expected to serve as spokesperson to other work units, managers, and vendors refers to

• Leader

• Supervisor

• Manager

• Employer

Promoting the company’s commitment to learning by advocating it in speeches , annual reports, interviews and other public relations tools is a responsible for

• Manager

• CEO

• Supervisor

• Regional Manager

Employees are usually excited about participating in development activities because new positions often offer higher salaries and more challenging tasks refers to

• Employee Satisfaction

• Company Loyalty

• Retrenchment

• Companies experiencing growth

Training department headed by a director with a staff of experts who have specialized knowledge of a particular topic or skill area refers to

• Faculty Model

• Customer model

• Corporate university model

• Virtual model.

Improved recruitment, increased revenues, reduced turnover, better employee advancement and a deeper pool of employee talent is benefit for

• Faculty model

• Corporate university model

• Matrix

• Virtual model.

Need assessment involves except

• Organizational analysis

• Person analysis

• Job analysis

• Task analysis

Who should participate in need analysis?

• Upper Level Middle Level

  SME

• Supplier

  Agent

  Customer

• Janitor

• Driver

________ refers to areas of personal capability that enable employees to successfully perform their jobs by achieving outcomes or accomplishing tasks.

• Competency

• Capability

• Collaboration

• Custody

Competencies identified and competency models has ______ levels

• three

• four

• five

• six

Learning is a relatively _______ in human capabilities that it is not a result of growth processes. These capabilities are related to specific learning outcomes

• permanent change

• temporary change

• occasional change

• stages change