Steps of a Sale

Which of the following is an Open-Ended Question?

• What color do you like more?

• Will you wear the black shirt today?

• Did you wear a green shirt yesterday?

• Can I wear white shirt today?

What is a product feature?

• What a consumer consumes

• The benefit a consumer takes

• The characteristic of a product

• The competitive advantage.

If a potential customer looks at your product's sample again and again, what does that mean?

• They are not interested in you.

• They want you to finish your call earlier

• They are hungry

• They are interested in your product

What is non-verbal communication?

• What we speak

• What we write

• Body Language

• Noe of the options

What type of decision making process is relevant to the following purchase decision: Picking out a wedding ring

• Extensive

• Limited

• Routine

• Exclusive

What type of decision making process is relevant to the following purchase decision: Ordering a coffee drink from Starbucks (which you go to ALL the time)

• Extensive

• Limited

• Routine

• Random

What type of decision making process is relevant to the following purchase decision: Upgrading to a newer iPhone

• Limited

• Routine

• Extensive

• Logical

Christy, our real estate agent who is helping us find a new home, is asking questions such as how many bedrooms we need, what schools we're interested in, and if we have pets. What step in her sales process is she currently in?

• Identify the Approach

• Overcome Objectives

• Determine Needs

• Close the Sale

Asking your client to purchase your service or product during a sales procedure is known as what step of the sales process?

• Suggestive Selling

• Order

• Pitch

• Close the Sale

Visiting my client in another state to discuss a new software platform that I'd like to offer their company is what type of selling?

• High Touch Selling

• Low Touch Selling