MGMT 440 - Test 2

Success is relative.

• True

• False

The process of achieving our goals, whatever they might be

• Diversity consciousness

• Success

• Transculturation

• Ethnocentrism

Our external environment influences who we are and determines who we are.

• True

• False

Answer explanation

•       while our life experiences influence who we are, they do not DETERMINE who we are.

The ability to perceive, understand, control, and evaluate emotions in yourself and others, and to use this understanding to effectively handle social relationships.

• Self-efficacy

• Social constructivism

• Emotional intelligence

• Active listening

What are the four competencies of Emotional Intelligence?

Answer explanation

Self-awareness = ability to recognize your own emotions and how they affect your thoughts and behaviors

Social awareness = ability to recognize and understand the emotions, needs, and concerns of others; practice empathy; pick up on emotional cues and power dynamics

Self-management = ability to control impulsive feelings/emotions, manage emotions and behaviors positively, and adapt to changes in the environment

Relationship management = ability to develop and maintain positive relationships, communicate clearly, inspire and influence others, work well in a team, and manage group conflict

 

What are 2 benefits of being emotionally intelligent?

Answer explanation

-          Connect with your own feelings

-           Connect with others

-           Build stronger relationships

-           Motivate and influence others

-           Make informed decisions about things that matter to you

 

Going along with the expectations of a group, which in turn limits understanding of an issue

• Prejudice

• Discrimination

• Groupthink

• Xenophobia

A theory that focuses on how one’s social and cultural environment shapes the development of one’s thoughts and actions

The process by which a person adjusts to another cultural environment without sacrificing his or her own cultural identity

• Ethnocentrism

• Expatriotism

• Transculturation

• Cross Cultural Competence

Refers to a sense of belonging within an organization

• Diversity

• Equity

• Inclusion

• Equality

Answer explanation

Inclusion …refers to a sense of belonging within an organization. This means creating an environment that openly welcomes differences in identity and works to make the workplace something akin to a safe space for diverse employees. Inclusion efforts work to create a workplace where people from marginalized groups feel comfortable being themselves and are given the opportunity to fully participate.