M3-PreTest
Authored by MELISSA FABICON
Education
4th Grade
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
1. Being willing to help.
Empathy
Reliability
Responsive
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
2. Customers are unique and special and it is important that their needs are understood
Empathy
Reliability
Responsive
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
3. This includes the length of time a customer has to wait for assistance, answers to questions or attention to problems.
Empathy
Reliability
Responsive
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
4. . Every customer wants to feel important and understood by firms that provide a specific service.
Empathy
Reliability
Responsive
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
5. inspiring trust and confidence.
Assurance
Tangible
Empathy
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
6. delivering on promises
Empathy
Reliability
Responsive
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
7. This dimension includes the consistency in which service promises are met which could include keeping schedules or appointment times, completing tasks on time, and ensuring that outcomes are met.
Empathy
Reliability
Responsive
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