
Customer Service Standards
Authored by Seda Tonbul
Professional Development
Professional Development
Used 1+ times

AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
14 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When serving a student, you should be.....
Catching up with your colleague about last night's episode of House of Dragon
Having a gluten-free croissant with an almond latte
Attending a team meeting
Providing clear communication with a satisfying outcome
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Students cannot currently access support from Student Lifecycle by:
Creating an enquiry ( SMP)
Calling
Face to Face
Chatting
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Our phone line is open Monday to Friday from 9am to 4pm:
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Each interaction with a student should be followed by an SMP creation or adding note to an existing open SMP.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Approved third-party consent forms can be found:
SMP
SAMS
iExplore
Canvas
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a student comes to the counter I should
Eat my snack and put my headphones on to listen to the greatest hits on Spotify
Use my knowledge and the resources available to me to assist the student with their enquiry (eg Iexplore, SAMS, SMPs, emails)
Tell them I’m too busy to serve them and send them away from the counter
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these is NOT a status in SMP?
Continuing
Pending
Ready
Resolved
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
11 questions
Total Rewards: Compensation and Benefits Quiz
Quiz
•
Professional Development
11 questions
Commercial 2022 Priorities
Quiz
•
Professional Development
10 questions
Recap Quiz - CRAFT Experiences - Oberoi
Quiz
•
Professional Development
10 questions
Be an AB Expert
Quiz
•
Professional Development
11 questions
City and Guilds Power Tool Care Quiz
Quiz
•
Professional Development
17 questions
Piłka Nożna
Quiz
•
1st Grade - Professio...
14 questions
Lean Six Sigma Green Belt
Quiz
•
Professional Development
11 questions
Scheduled Waste Management
Quiz
•
Professional Development
Popular Resources on Wayground
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
54 questions
Analyzing Line Graphs & Tables
Quiz
•
4th Grade
22 questions
fractions
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
15 questions
Equivalent Fractions
Quiz
•
4th Grade
Discover more resources for Professional Development
20 questions
Black History Month Trivia Game #1
Quiz
•
Professional Development
100 questions
Screening Test Customer Service
Quiz
•
Professional Development
20 questions
90s Cartoons
Quiz
•
Professional Development
10 questions
Reading a ruler in Inches
Quiz
•
4th Grade - Professio...
16 questions
Parallel, Perpendicular, and Intersecting Lines
Quiz
•
KG - Professional Dev...
12 questions
Valentines Day Trivia
Quiz
•
Professional Development