Management-Chapter 2

Abby listened to the weather report this morning before work.  As a result, she drove her car and carried an umbrella instead of riding her motorcycle to work.  Whether she realizes it or not, Abby ________.

• analyzed criteria

• implemented a decision

• assigned weights to criteria

• evaluated a decision

Which of the following statements is true concerning problem identification?

• Problems are generally obvious.

• A symptom and a problem are one and the same.

• Generally, what is a problem for one manager is a problem for all other managers.

• Effectively identifying problems is not easy.

Sales of the high-end units have declined.  The owners want Arnold, the CEO, to increase revenues to previous levels.  His first action should be ________.

• to identify previous sales levels

• to determine why sales are off

• to compare costs for three new models under development

• to immediately begin production on the lowest cost model

Amanda, a single parent, is looking for a new job. Considering that she has two school-going children, she is particularly keen on finding an employer who can provide her with alternative work arrangements such as flexible work hours and telecommuting. In terms of the decision-making process, these represent Amanda's ________.

• decision criteria

• problems

• alternatives

• heuristics

Max is planning to go away to college next year and is currently trying to figure out which colleges he should apply to. He would like to major in English Literature at an accredited liberal arts college, but is also looking for a university that offers financial aid. In terms of the decision-making process, these represent Max's ________.

• problems

• alternatives

• decision criteria

• heuristics

Carla has identified several possible sources for an unusual grain for her artisan bread.  Now she is comparing their prices, quality, and delivery times.  At what step is she in the decision-making process?

• develop alternatives

• analyze alternatives

• select an alternative

• implement the alternative

Which of the following is important in effectively implementing the chosen alternative in the decision-making process?

• evaluating each alternative by using the established criteria

• being creative while implementing the alternatives

• allowing those impacted by the outcome to participate in the process

• ignoring criticism concerning your chosen alternative

The final step in the decision-making process is to ________.

• determine the criteria for the next decision

• analyze the process of allocating weights to the decision criteria

• evaluate the outcome of the decision

• implement the chosen alternative

Dylan must choose among four candidates to fill his open accounting clerk position.  If Dylan uses rational decision making, he will ________.

• disregard the fact the one of the candidates is the owner's nephew

• rely on his initial impressions of the candidates to make this decision

• use his extensive experience and accumulated judgment to make his decision

• select the candidate who attended the college of his best worker

________ results in a solution that is considered "good enough."

• Escalating

• Linear thinking

• Intuition

• Satisficing