CS Chapter 4 - Store Operations

What is a Purchase Order?

• A detailed list of vendor items requested by the store

• A list of merchandise sent with the shipment by the vendor

• A receipt of all items ordered

• A price list provided to the associate

What is Visual Merchandising?

• Advertising

• Handing out pamphlets or flyers

• Presenting the products you sell in the most attractive way possible

• Giving out pamphlets

A key aspect of inventory management is to create and maintain a "paper trail" of products received. Which is NOT a why?

• To know the merchandise on hand at any given time

• To know the price of an item at any given time

• To see how well a product is selling

• To know when it's time to reorder merchandise

What is a packing slip?

• A detailed list of vendor items requested by the store

• A list of the quantity and type of merchandise the vendor sends to store

• A receipt of items ordered

• A price list provided to the associate

What is physical inventory?

• An audit of the records of all items delivered to the store

• An audit of the records of all items sent from the store

• A list of all items that should be present in the store at a given point

• A count of every piece of merchandise in the store

Items on the same purchase order that arrive at different times and in different packages are considered

• Exemplary items

• Upselling items

• Split shipment

• Returns

What is shrink or shrinkage?

• Loss caused by returned items that cannot be resold

• Loss caused by credit/debit card fraud

• Loss caused by shoplifting, employee theft or employee error

• Loss caused by employees taking something other than inventory

Which is NOT one of the actions you have to witness a customer do to prove shoplifting?

• Pick up the item

• Conceal the item

• Leave the store without intending to pay for the item

• Tear off the price tag

If you are confronted by a violent person or one carrying a weapon, what should you do?

• Delay the person as long as possible

• Resist

• Give the person what they want

• Try to talk them ot of the situation

What is the first thing you should do if someone spills food or liquid onto the sales floor?

• Call for a custodian or maintenance person to clean it up.

• Find a mop or broom and clean it up yourself.

• Direct the person to a spill station.

• Erect a barrier around the spill, or stand near it, to direct traffic away