
BE Unit 3 Review
Quiz
•
Other
•
9th - 12th Grade
•
Hard
Duncan Everett
Used 6+ times
FREE Resource
Enhance your content in a minute
25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do if a customer is being difficult or demanding?
Continue to treat him/her with courtesy and respect.
Ignore him/her, and focus on another customer.
Tell the customer that his/her attitude is inappropriate.
Promise to give the customer a significant discount.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a true statement regarding positive customer relations?
They require planning and work.
Only big companies can afford them.
They completely depend on technology.
They happen naturally.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a factor that affects a business's relations with its customers?
Attitude of employees
Location of suppliers
Behavior of competitors
Condition of associates
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following would not help salespeople create positive customer/client relations?
Ignoring objections
Providing information
Showing enthusiasm
Offering services
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following business trends affects HR management?
Globalization
Costs of business going down
No restructuring
Lack of new technology
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a reason that the role of HR management is changing?
There is greater diversity in the workforce.
Business costs are going down.
Employees place a greater emphasis on work over personal lives.
The workforce is younger than ever.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of an employee-assistance program?
Career and education planning
Compensation
Training on the use of dangerous power equipment
Corrective action
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