CES Quiz

What CES issue can be resolved by the Service Desk?

• 504 Errors and Browser Issues

• Title IX Issues

• Content Creation Issues

• QR Issues

What ServiceNow assignment group can assist students with Canvas error messages and functionality issues?

• ITS-CSS-Tier 1

• ITS-CSS-Tier 2

• ITS-CSOL-Canvas Support

• Academic-Technology CES

What resource will Service Desk agents use if an employee needs help with content creation or functionality issues?

• Student FAQ List

• Course Evaluation Liaison List

What ServiceNow assignment group can assist with urgent CES issues?

• ITS-CSS-Tier 1

• ITS-CSS-Tier 2

• ITS-CSOL-Canvas Support

• Academic-Technology CES

How comfortable do you feel answering questions about CES after taking this quiz?

• I need to schedule a meeting with a trainer for more information

• Fairly Confident

• Mostly Confident

• Very Confident