ASRT180 Review

Someone cuts in front of you in the cafeteria line. An assertive response would be to _____.

• pretend you didn't notice.

• push them out of the way.

• say, "Are you blind? There's a line here!"

• Say, "Excuse me, I'm in line" and move ahead of them.

You're on a plane, and the child behind you is kicking your seat. Which is an assertive response?

• Let them have fun. They're just a kid.

• Politely ask the parent to stop their child.

• Turn around and make a scary face at the child.

• Loudly complain to the person next to you.

Which is not a conflict style we've studied?

• avoiding

• compromising

• accommodating

• debating

Which is not a conflict style we've studied?

• competing

• compromising

• combating

• collaborating

Which conflict style is considered a "win-win" option?

• collaborating

• compromising

• avoiding

• competing

Which are elements of a conflict?

• a good person and a bad person

• aggressiveness, misunderstanding, lack of concern for others

• independence, lack of resources, interference

• expressed struggle, perceived incompatible goals, interdependence

Answer explanation

1) Expressed struggle

2) Perceived incompatible goals

3) Perceived scarce resources

4) Interdependence

5) Interference from the other party

Assertiveness is...

• a gift some people are born with.

• a skill that takes practice.

• never avoiding a conflict.

• always sharing your opinion.

Which is not a type of assertion?

• basic assertion

• escalating assertion

• sarcastic assertion

• empathetic assertion

Which is not a type of assertion?

• confrontive assertion

• I-language assertion

• escalating assertion

• complex assertion

Protective Skills: Repeating your message in a calm manner is known as...

• fogging

• broken record

• negative assertion

• nagging