Study Guide

Study Guide

Professional Development

30 Qs

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Study Guide

Study Guide

Assessment

Quiz

Professional Development

Professional Development

Easy

Created by

Jessica Lewis

Used 26+ times

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30 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You are chatting with a viewer, and they need to update their payment information. What button should you click in Salesforce to initiate the chat payment slider? (Hint: Use your KB resources to answer)

Request Credit Card

Upload Allowed

Launch Flanders

Internal Chat  

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What premium content add-ons are available to Hulu viewers?

HBO Max, STARZ, Prime Video, Showtime

HBO Max, STARZ, Cinemax, Showtime

All of these

HBO Max, STARZ, Cinemax, Paramount+

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the lengths of free trials available to new and eligible returning Hulu subscribers?

Hulu + Live TV → 30 days

Hulu (Ad-Supported) Monthly or Annual Plan → 30 days

Hulu (Ad-Supported) Monthly or Annual Plan → 7 days

None of these

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Choose the statements that are correct regarding concessions.

A VXA can provide up to 4 months in concessions.

A VXA should ask a RS to perform all refunds.

A VXA can provide a list of potential concessions to a viewer.

A VXA can provide up to 1 month in concessions. A VXA should perform a cancellation when issuing a refund. 

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where would you direct the viewer to update their payment information?

Hulu.com/help

Hulu.com/payment

Hulu.com/devices

Hulu.com/account

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You have ___ seconds after a call or chat to complete After Contact Work (ACW).

15

45

30

90

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Hulu is guided by the DMED Values. What are the DMED values?

Integrity, Inclusion, Inspiration, and Innovation

Inclusion, Inspiration, Intelligence, and Inspection

Integrity, Intervention, Innovation, and Inclusion

Integrity, Inclusion, Inspiration, and Intelligence

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