OFO whiteboard X 2022

In which scenario would you surely escalate to the AO management?

• a) Docs sent for USD5MLN FO (daily cut-off) & TA is not picking up the phone

• b) TA insists that you amend Legal Name on the AF to FS/IAMTHECLIENT and your 1st challenge failed

• c) Cut-off 30/09, FO docs sent on 07/09, TA asks for additional docs on 30/09 and will not place trade unless provided within 2 hours

• d) Docs sent for USD1000 FO (daily cut-off) by e-mail instead of fax & TA is not picking up the phone

In which scenario we are facing a potential Missed Order on the FS Account Opening?

• * E-mail from TA 30/09 16:51 forwarded by OP 30/09 18:58

  * Cut-off daily 12:00 CET

  * Re-work of AF sent to TA 01/10 12:51 CET

• * FO Trade inserted by PA 12:44 CET

  * Cut-off daily 13:00 CET

  * Docs sent to TA via default channel 13:11 CET

• * TA asks for initial AF as there was a full redemption on the account

  * New sections of AF to be completed by PA

  * Case is pending with PA for 5 days and TA is chasing

• * There is an account issue as TA claims incorrect account ID on trade instruction (Prior account)

  * The trade is rejected

  * It seems like there was an Approval mistake

Order on a 'Prior to' account is rejected by TA with feedback:

account issue - AML/KYC not compliant

Which team decides on rejecting the order in FS browser?

• a) Order Processing team

• b) Account Opening team (by providing feedback to OP)

• c) AML/KYC (OMK) team (by providing feedback to OP)

• d) Trade will not be rejected in FS browser

Order on a 'Prior to' account is rejected by TA with feedback:

account issue - account ID not recognized

Which team decides on rejecting the order in FS browser?

• a) Order Processing team

• b) Account Opening team (by providing feedback to OP)

• c) Account Maintenance team (by providing feedback to OP)

• Trade will not be rejected in FS browser

In which scenario OFO player is responsible for follow-up with TA/FMC?

• a) AO docs sent for USD250000 subscription via default channel

• b) AO docs sent for USD85000 subscription via e-mail instead of fax

• c) AO docs sent to TA in order to reactivate inactive account

• d) Updated W8 sent to TA as account was not AML/KYC compliant

Why do we process FO accounts via 'FS processing ongoing'

and NOT via a change of status to 'Pending approval for creation'?

• a) To avoid finalization of AOR without approval

• b) Because 'Checked First Order' flag will not be set up correctly as 'Yes'

• c) Because Initial order will not be visible in the 'AO Priority Tool' and we would not be able to identify it on time

• d) To avoid documentation sending by Account Maintenance team

How often should narratives be added for Under Remediation: 'Reactivation' AOD in the FS browser?

• a) Every single Business Day

• b) Every single Business Day unless 'Pending with PA'

• c) Only initial narrative should be added on the AOD

• d) Only if there is a meaningful update on status of the reactivation

Which reference should be added on the AOD in 'Account update details' if TA is asking for amendment of AF for FO docs sent?

• a) Order blocked

• b) Remediation

• c) Repapering

• d) Nothing should be added

Which reference should be added on the AOD in 'Account update details' if we sent initial FO docs and TA is asking for additional declaration which was not included in the procedure but TA says it is mandatory for every new account opening?

• a) Repapering

• b) Order blocked

• c) Remediation

• d) FO REM

Which task player in Order Processing team should you contact if there is a need for urgent communication regarding an rejected order?

• a) OP

• b) Monito

• c) Dealing Desk

• d) just escalate to Helene!!!111