Red Robin Catering- Business Rules

What are the Catering Contact Center standard hours of Operations

• 8:00 AM - 10:00 PM PST

• 6:00 AM - 9:00 AM PST

• 24 Hours

• 8:00 AM - 8:30 PM PST

What are the current available catering order methods?

• By Phone & Online

• By Phone Only

• Online Only

• 3rd Party Delivery service

Does Catering Currently participate in the Royalty Program?

• No, not at this time

• Yes, with active members

• Only if the member receives a special promotion

• Yes, they can have all the points!

What are the options of modality for customers to receive their Catering orders?

• Curbside Pick-up, and Delivery

• Delivery, In- Restaurant Pick-up, Curbside Pick-up

• In- Restaurant Pick-up, Curbside Pick-up

• Delivery Only

What is the minimum order amount for Red Robin to complete the catering delivery directly?

• $500.00

• $75.00

• $100.00

• $249.00

What is the minimum notice time for Catering orders?

• 1 Hour

• 24 Hours

• 12 Hours

• 3 Hours

We automatically accept catering orders if the cost is up to _______?

• $250.00

• $500.00

• $100.00

• $50.00

For Pick-up Catering orders placed with less than 3 hours' notice, we kindly ask the guest to _______.

• Wait while we warm transfer them to a nearby restaurant manager to speak with them.

• Hold and call the desired pick-up restaurant to see if they are able to prepare the order.

• Warm transfer to a supervisor for assistance with order approval.

• Call back with a later date in mind as we are unable to accept the order in a short amount of time.

Catering orders that ________ would be considered large orders.

• Cost $1,000.00

• Feed 20 or more guest

• consists of 20% of the menu selections

• Notate 2 or more allergens or dietary restrictions

If a guest calls and mentions a promo/coupon but doesn't remember the specific code, Specialist may _____.

• Decline the promo/coupon and apologize to the guest.

• Warm transfer to their nearby restaurant to speak with a manager.

• honor the coupon. even if it is for Black Friday and they are using it in the Month of May.

• look it up and apply it, if the offer is still valid AND the guest meets the promotion criteria.