During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

research how competitors have done it.

ignore requests that are outside of your job description.

ask your coworkers what they would do.

Which of the following statements best resembles the creative process?

Find a disruption and imitate it.

Focus on a single idea and repeat it.

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?

Clarify the priority of objectives with the project leader.

Concentrate on your project first.

Evaluate the coworker's role and performance with the project leader..

Tell your coworker you are unable to help.

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?

Attempt to switch on another device to see if it has power.

Reset the circuit breaker in the basement.

Call an electrician right away.

Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors

Ask a coworker to help make the decision and select the best contractor using this rationale.

Select the contractor who is the most affordable and explain why to your supervisor.

Select the contractor who is closest in distance to the job location.

Which of the following best resembles initiative?

Seizing a leadership opportunity

Following leadership obediently

Ethically demonstrating opportunity

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should

try to convince her boss of her point of view.

put on headphones to listen in private.

listen to it anyway since it is good for productivity.

Being a responsible citizen means you should

be as productive as possible on the job.

try to please everyone around you.

While working as a restaurant cashier, your friends come in to eat dinner. You should

treat them as you would any other customers.

give them a discount on their food order using your employee discount.

tell them you are not allowed to serve them.

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

Make other arrangements for your neighbor and stay to finish the project deadline.

Agree to stay and finish your project without question because work is more important.

Since you first committed to help your neighbor, tell your coworker you cannot stay and why.

Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.

Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

Negotiate with your supervisor.

Call the client to reschedule his visit.

Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?

He does not have a good work ethic.

Hector outperforms others and made them look less skilled.

The boss expects too much from Hector.

Workplace Readiness Practice (Skills 1-5)

Authored by Chris Velasco

Other, Life Skills, Professional Development

11th - 12th Grade

27 Questions

1 covered

Used 40+ times

Workplace Readiness Practice (Skills 1-5)

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MULTIPLE CHOICE QUESTION

2 mins • 1 pt

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

creativity and innovation.

work ethic.

critical thinking and problem solving.

teamwork.

Tags

1.CREATIVITY AND INNOVATION

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which is the best example of "demonstrating creativity and innovation"?

Evaluating potential solutions and resources

Displaying a disciplined work ethic

Prioritizing your job tasks on a daily basis

Developing and/or improving products, services, or processes

Tags

1.CREATIVITY AND INNOVATION

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

work ethic and adaptability.

customer service.

creativity and innovation.

integrity and resolve.

Tags

1.CREATIVITY AND INNOVATION

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Eli proposed a plan to expand his business while cutting costs. This is an example of:

professionalism.

big-picture thinking.

dependability.

creativity.

Tags

1.CREATIVITY AND INNOVATION

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

creativity.

efficiency.

professionalism.

big-picture thinking.

Tags

1.CREATIVITY AND INNOVATION

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):
negotiation

negotiation

innovation

collaboration

initiative

Tags

1.CREATIVITY AND INNOVATION

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

An example of demonstrating creativity and innovation at work is to:

arrive to work on time each day.

follow work protocol as stated by the employee policies.

learn to do your job more efficiently.

have a positive relationship with your manager.

Tags

1.CREATIVITY AND INNOVATION

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Workplace Readiness Practice (Skills 1-5)

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

Which is the best example of "demonstrating creativity and innovation"?

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

Eli proposed a plan to expand his business while cutting costs. This is an example of:

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):negotiation

An example of demonstrating creativity and innovation at work is to:

The ability to find and allocate available resources to improve a product or service is an example of:

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

Which of the following statements best resembles the creative process?

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Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):
negotiation