UNIT 5

Customer reports that lights are going from bright to dim. What condition would you choose?

• Lights flickering/blinking

• Partial lights

• Power quality complaints

• Voltage complaint high/low

Contractors are doing siding work for a customer and need to have electricity temporarily disconnected.What condition would you choose.

• Drop service/Reinstall in 24 Hrs

• Remove seal or lock band

• Read Comments on TCU

• Meter/meter base damage lights on

Mr. Todd reports that his lights are out and that he received a shock from the breaker panel. Whichcondition would you choose

• Lights Out

• Fire – Police – Emergency

• Electrical contact accident

Customer reports wire going into meter base is frayed. Which condition would you choose?

• Read comments on TCU

• Exposed underground cable

• Service/Entrance loose or bare

• Meter/meter base damage lights on

Vehicle hit pole, traffic signal out, wire and pole down in the street. Which condition would you choose?

• Wire hit, down or broken lights out

• Lights out

• Pole hit/down, broken lights out

• Street or watch light misc. repair

Customer reports broken pole still in yard left from storm a week ago. Which condition would you choose?

• Remove electrical equipment debris

• Wire hit, down or broken lights on

• Complaint

Choose the correct order of importance.

• 1. Tree on line

  2. Pole hit/down/broken 3. Wire hit/down/broken

• 1. Pole hit/down/broken 2. Wire hit/down/broken

  3. Tree on line

• 1. Pole hit/down/broken 2. Tree on line

  3. Wire hit/down/broken

When a customer calls in to report a trouble condition and no location can be found, choose the correct process:

• Find the closest address or landmark

• Report a non­service location outage

• Have the caller retrieve the nearest pole number and call back

A major storm event is generally a large storm system that takes out or disables the power in one or more districts within Dominion’s service area and takes more than just one day to identify and repair all of the damage.

• True

• False

What is CAM’s role in a major even

• Inform customers about the variety of ways they can receive outage updates

• Keeping a positive attitude and letting the customer know how hard Dominion is working to get their lights back on

• Inform the customer of any safety information they may need to know

• ALL OF THE ABOVE