Unit 3 Review Ch 9 Business Comm
Authored by Anna Fowler
Business
12th Grade
Used 7+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Receivers of bad news are less disappointed if they know the reason for the rejection, feel the news was revealed sensitively, and believe the ________.
company CEO authorized the bad news
company will still correspond with them
decision was personal
matter was treated seriously and fairly
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Asking yourself whether what you have written is too blunt or too subtle is an example of ________ your message.
editing
composing
evaluating
proofreading
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When conveying negative news, you can minimize potential legal issues by avoiding abusive and careless language and ________.
sending a gift, coupon, or complimentary item to the individual
providing no personal feelings or opinions in your message
responding to an issue within 24 hours
proofreading your message at least three times
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A goal in conveying unfavorable news in writing should be to make the receiver call or write back to clarify the message; this way, the writer has a chance to explain further.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Abusive language that is spoken within the presence of others or written to others is actionable (can result in a lawsuit).
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The major differences between the direct and indirect strategies are whether you start with a buffer and ________.
whether you apologize
how early you explain the reasons for the negative news
whether you accept blame for the bad news
whether you address the reader by name
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Using the indirect strategy enables the writer to ________.
talk around the subject, avoiding the sharing of bad news entirely
keep the reader’s attention until the reasons for the bad news have been explained
avoid any statements that might lead to litigation
entertain the reader with humor or startling facts before getting to the bad news
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
