Documentation Refresher

If the case is associated with a user's account that has started one or several petitions, the correct User Type is:

• Petition Starter

• Decision Maker

• Other

• Supporter

Select the most appropriate example to offer for further assistance:

• Tell me if you have questions

• Let me know if you have doubts to help you

• Let me know if you have any questions, so I can continue assisting you.

Appropriate Topic:

• How promotions works

• How promotions work

• No Intent To Promote

• No Intention to Collect Money

Select the correct topic:

• No Intention to collect money

• No Intend To Promote

• How promotions work

• User thinks we are fundraiser

If the user has a Change.org account and is not a PS nor a DM, the User Type is:

• User

• Supporter

• Petition Starter

• Decision Maker

Examples of cases where you should link the petition, are:

• User asking to delete their account because of a petition they disagree with

• User asking a question about a petition

• PPMU cases

• All are correct

What should you add to the "Petition Details" on the "Details" tab for linking the petition?

This is a PS, please read carefully and answer what would be the best topic for the description the user is giving:

• Not Receiving Confirmation Email

• Unaware of email registered

• Password reset

• Generic email not accepted

Select an invalid transfer or escalation scenario:

• The user says they are from Germany

• T2 states you should refer the user to another country's support team.

• Your Supervisor authorizes a Transfer to a different department

• Policy violation concerns

Select the correct topic contact reason and topic for this scenario:

• Signature Discrepancies -

  Signees Not Reflected On Petition Feed

• Download Signatures - Signature discrepancies

• Signature Discrepancies -

  Worried-signature-discrepancies

• Signature Discrepancies -

  Signees not reflected