The flow of communication in a matrix

structure reflects the interest of

• customers

• authority figures

• management and customers

• the functional areas of management

Which of the following is a non-financial

reward?

• Gain sharing

• Job enrichment

• Lump-sum bonus

• Employee stock ownership plan

  (ESOP)

Which of the following types of communication

is illustrated by the grapevine?

• Formal

• Lateral

• Informal

• Diagonal

Which of the following theorists is known

as the 'father of scientific management'?

• Douglas McGregor

• Frederick Taylor

• Max Weber

• Elton Mayo

Which of the following is LEAST likely to

be the objective of an employee appraisal

system?

• To recognise the future needs of the

  individual

• To consider the development of the

  individual's career

• To punish poorly performing

  employees

• To identify employees in the

  organization who have potential

  for advancement

When employees are allowed to develop

and carry out plans with high levels of effort,

they are applying Fayol 's principle of

• unity

• authority

• initiative

• discipline

An organization that has adopted a team

structure would be characterized by

• cultural bias

• change management

• autocratic leadership

• decision by consensus

A project-based firm assigns workers from

each department to its various projects. The

resulting structure is described as a

• circle

• matrix

• network

• hierarchy

Which of the following statements BEST

describes a feature of a centralized

organization?

• Managers delegate tasks to the

  periphery.

• Employees are empowered to make

  decisions.

• Autonomy is given to those at the

  lower levels.

• Decision-making lies within the

  upper levels of the organization.

Effective communication is distorted when

• only the electronic medium is used

• verbal and non-verbal cues are used

• body language and intonation are

  not aligned

• several types of media are used to

  communicate information