Cashiers' Training 101

A Cashier is responsible for transacting sales merchandise at the Point of Sales machine, maintaining funds, settling at day-end, and reporting to Store Treasurer.

• TRUE

• FALSE

Reorder the Cashier Service Process

• If cash, acknowledge cash received then count change. If credit/ debit, process card. Then, request customer to sign.

• Smile and greet the customer.

• Thank the customer. Endorse him or her to Checker. Invite the customer to comeback.

• Inquire for Loyalty Card and Mode of Payment.

• Scan items one by one. Advise total number of items and cost of purchased items.

Which is NOT a Cashier's accountability?

• No cash shortages and overages

• Good and quick customer service

• Accurate transaction of sales into the POS

• Support marketing campaigns by doing suggestive offers

• Keeps up to date on product information and latest trends.

Exchange of bills can be done in the counter, as long as witnessed by BMT (Branch Management Team).

• TRUE

• FALSE

Match the following based on the Standard Change Fund

• P20.00

• 12 pcs.

• P5.00

• 20 pcs.

• P50.00

• 100 pcs.

• P1.00

• 25 pcs.

• P100.00

• 200 pcs.

Cashier enforce this to ensure that minimal funds are left in the cash drawer at every counter. This is to secure the cash and prevent any theft or pilferage that may occur.

• Cash Bleeding

• Change Fund

• Cashier Deposit

• Cashier Shortage

Cashier ensure this to have sufficient quantity of bills and coins to last the entire shift at the counter. He or she must always provide the customer exact change. Providing the customer any candies or small items in exchange of small denomination of coins is NOT allowed and a violation of DTI regulations.

• Cash Bleeding

• Change Fund

• Cashier Deposit

• Cashier Shortage

Cashier perform this at the end of his or her shift wherein he or she endorses all funds, Gcash, Shopee Pay, Credit and Debit card transaction slips to the Store Treasurer who validates and counterchecks the endorsement.

• Cash Bleeding

• Change Fund

• Cashier Deposit

• Cashier Shortage

Match the following based on the Cashier Shortage Policies.

• For shortage of P500.00 and above in (1) or one day,

• He or she will be relieved until an investigation is completed.

• For shortage is due to cashier negligence,

• Outright payment of the full amount shall be made by the concerned employee on the same day.

• For CRV above P10.00,

• He or she is asked to pay for the full value of shortage.

• For a CRV of P10.00 or less,

• No salary deduction and disciplinary action on the concerned cashiers shall be made.

What are the Standard Equipments that must be in the Counter?

• Point of Sale Unit (POS)

• Credit or Debit card terminal

• Gcash or Shopee Pay device

• Deactivator Pad and Detacher

• Packaging Sealer