Pitman WP Upgrade Level 1#1

1.      List three different ways organizations may communication with each other in writing.

• gestures

  voice notes

  Public Address

• body language

  eye contact

  Telephone

• Email

  Letter

  Memorandum

• Video conference

  meeting

  sign language

1.      Give one task carried out by stock control clerk

• Supervise the Purchasing Department Staff

• Monitor and maintain current stock levels

• Make payments for stock received

• purchase items for department

1.      Identify some ways working safely with electrical equipment.

• 1. keep machine on at all times.

  2. arrange maintenance once a year.

  3. report faulty or damaged equipment within 2 days.

• 1. arrange maintenance every

  two years

  2. report faulty equipment after trying to resolve the problem first

• 1. turn off when not in use.

  2. read and follow operating instructions.

  3. report faulty/ damaged right away.

• 1. check faulty electrical wiring yourself.

  2. Keep equipment or machine plugged in.

1.      Give three ways to create a good impression when speaking on the telephone.

• -put difficult customer on hold

  -avoid explaining reason for delay in answering customers' calls.

• -interrupt the caller if they are talking too long.

  -Never identify yourself nor the company.

• -answer after 3 rings

  -never give your name to the caller

  -try to get rid of the caller quickly.

• -answer promptly.

  -identify yourself and the company.

  -listen carefully to what the caller is saying.

used to purchase small items in the office_____ _____

(a)  

1. The following tasks carried out by the administrative assistant/ junior administrator.

 

• - Greet Visitors. 

  - Maintain safety and confidentiality in reception area.

  -Answer the telephone.

• -Manage Appointment Book.

  -Deal with enquiries.

  -Greet visitors.

• -Sort papers for Filing

  -Manage Filing System

  -Retrieve Documents

• -Maintain the calendar

  -Arrange meetings

  -Take minutes

  -Research information

  -Travel arrangements

Three tasks carried out by the general office clerks

• -Answering / Transferring Calls

  -Making appointment

  -Maintaining security / safety in the reception area

• -Plan the Agenda

  -Screening calls

  -Create Itinerary

  -Travel arrangements

• -Filing documents

  -Sorting mailing

  -Screening calls

• -Maintain the calander

  -Arrange meetings

  -Take minutes

  -Plan the Agenda

1.      Identify three different ways of fastening together the pages of a multi-page report.

• -removing staplers

  -organising papers

  - putting papers in folders

• -book binding

  -stapling

  -binders clips

  -fasteners

• - organising papers in folders

  -colating papers

• -putting papers in hanging folder

  -sorting papers

A private computer network used by employers within an organisation (a)  

Business specialising in providing the necessary services that enables a person to operate or work from home or local base is a ________ office

• mobile

• local

• enclose

• virtual