Pitman WP Upgrade Level 1#1

Pitman WP Upgrade Level 1#1

12th Grade - Professional Development

15 Qs

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Pitman WP Upgrade Level 1#1

Pitman WP Upgrade Level 1#1

Assessment

Quiz

Business

12th Grade - Professional Development

Practice Problem

Hard

Created by

Lydia Gibson

Used 2+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1.      List three different ways organizations may communication with each other in writing.

gestures

voice notes

Public Address

body language

eye contact

Telephone

Email

Letter

Memorandum

Video conference

meeting

sign language

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1.      Give one task carried out by stock control clerk

Supervise the Purchasing Department Staff

Monitor and maintain current stock levels

Make payments for stock received

purchase items for department

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1.      Identify some ways working safely with electrical equipment.

1. keep machine on at all times.

2. arrange maintenance once a year.

3. report faulty or damaged equipment within 2 days.

1. arrange maintenance every

two years

2. report faulty equipment after trying to resolve the problem first

1. turn off when not in use.

2. read and follow operating instructions.

3. report faulty/ damaged right away.

1. check faulty electrical wiring yourself.

2. Keep equipment or machine plugged in.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1.      Give three ways to create a good impression when speaking on the telephone.

-put difficult customer on hold

-avoid explaining reason for delay in answering customers' calls.

-interrupt the caller if they are talking too long.

-Never identify yourself nor the company.

-answer after 3 rings

-never give your name to the caller

-try to get rid of the caller quickly.

-answer promptly.

-identify yourself and the company.

-listen carefully to what the caller is saying.

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

used to purchase small items in the office_____ _____

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

1. The following tasks carried out by the administrative assistant/ junior administrator.

 

- Greet Visitors. 

- Maintain safety and confidentiality in reception area.

-Answer the telephone.

-Manage Appointment Book.

-Deal with enquiries.

-Greet visitors.

-Sort papers for Filing

-Manage Filing System

-Retrieve Documents

-Maintain the calendar

-Arrange meetings

-Take minutes

-Research information

-Travel arrangements

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Three tasks carried out by the general office clerks

-Answering / Transferring Calls

-Making appointment

-Maintaining security / safety in the reception area

-Plan the Agenda

-Screening calls

-Create Itinerary

-Travel arrangements

-Filing documents

-Sorting mailing

-Screening calls

-Maintain the calander

-Arrange meetings

-Take minutes

-Plan the Agenda

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