QUIZ 3

It refers to a philosophy of driving out waste and improving quality and the cost and time performance of a company.

It is a process of coming to understand the values, norms and customs essential for adopting to the organization.

A pocket which the organizational culture differs from the dominant culture and from other pockets of the subculture.

A system of shared values and beliefs that actively influence the behavior of organization members.

It is the extent to which authority is retained at the top of the organization.

It is the mapping and measuring of relationships and links between and among people groups and organization.

It is moving customer service into workers homes as a form of telecommunicating.

It is a rational, systematic and precise form of organization in which rules, regulations and techniques of control are specifically defined.

It is a process of subdividing work into departments.

It is a temporary group of specialists working under one manager to accomplish a fixed objective.