Channel Conflict

What is the name of the team that manages Channel Conflict issues?

• Channel Protocol Team

• Channel Conflict Team

• Home Buying

• Costa Petinis

Which of the following are NOT advantages of dealing with proprietary channel directly?

• Better pricing

• Faster turnaround time

• Better valuation results

• Better service

• Less document requirements

You are allowed to NPW a broker app if your customer provides you with a signed letter to proceed with you.

• True

• False

How do you request a review from CPT?

• Send to your manager

• Send to CPT central email

• Using an e-form like with HLPP in Home Buying Portal

• Tell the customer to ask the broker to NPW their app

Your customer decides to proceed with you and CPT has NPW the broker app which was a simple PAYG, you can system approve it on the same day

• True

• False

You must refer the app back to RCD if you identify a NPW broker app within how long?

• 1 month

• 6 weeks

• 3 months

• 6 months

If your customer decides to proceed with a broker, you should call the customer and seek feedback, lodge firstpoint if necessary

• True

• False

When there is broker HSL (80% LVR) in place, you are allowed to start another HSL without seeking CPT approval

• True

• False

When there is broker HSL (89% LVR) in place, you are allowed to start another HSL without seeking CPT approval

• True

• False

What are the consequences if you start an application (with a broker app in progress) without going to CPT?

• This deal will not count towards your KPI

• You will receive a breach notice

• The broker can request for commission for this deal

• This file will get picked up by CS&M