ACCT 3130 Chapter 19

ACCT 3130 Chapter 19

KG

•

39 Qs

quiz-placeholder

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Quality Management Fundamentals Quiz

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ACCT 3130 Chapter 19

ACCT 3130 Chapter 19

Assessment

Quiz

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Business

•

KG

•

Practice Problem

•

Medium

Created by

J Nope

Used 2+ times

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39 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The total features & characteristics of a product or service made or performed according to specifications to satisfy customers at the time of purchase & during use.

Quality

Design Quality

Conformance Quality

2.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Companies find that focusing on the quality of a product or service generally:

builds expertise in producing it

lowers cost of providing it

creates higher customer satisfaction

generates higher future revenues

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Refers to how closely the characteristics of a product or service meet the needs & wants of customers.

Design Quality

Conformance Quality

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Refers to the performance of a product or service relative to its design & product specifications.

Design Quality

Conformance Quality

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which is A?

Conformance Quality Failure

Design Quality Failure

Answer explanation

Did the product do what it was designed to do?

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which is B?

Conformance Quality Failure

Design Quality Failure

Answer explanation

Customer responses

7.

MULTIPLE SELECT QUESTION

1 min • 1 pt

What are the four categories of Costs of Quality (COQ)?

Prevention Costs

Appraisal Costs

Internal Failure Costs

External Failure Costs

Manufacturing Overhead Costs

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