Chapter 6: Managing Change & Innovation

Changing human resource management activities to attract and retain health care specialists due to increased needs for those workers is an example of what kind of environmental change factor?

• marketplace

• technology

• labor markets

• economic

Falling interest rates are an example of what external force?

• marketplace

• government laws and regulations

• labor markets

• economic changes

Which of the following is not an internal force of change?

• technology

• strategy

• workforce

• employee attitudes

Labor strikes are an example of what change factor that may encourage a change in management thinking and practices?

• workforce

• equipment

• employee attitudes

• strategy

Organizational change is classified as ________.

• people, structure, or technology

• structure, management, goals

• technology, goals, management

• rules, procedures, management

Which category of change involves work processes, methods, and equipment?

• technology

• people

• competitors

• structure

________ is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

• Stereotyping

• Stress

• A halo effect

• Creativity

________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.

• Innovation

• Imagination

• Creativity

• Interpretive thinking

Which of the following is not a cultural variable that supports innovation?

• acceptance of ambiguity

• tolerance for the impractical

• high external controls

• focus on ends, not means

________ is the process of taking a creative idea and turning it into a useful product, service, or method of operation

• Innovation

• Imagination

• Creativity

• Interpretive thinking