Ethics in Tourism Management

A family is about to leave the hotel room that they rented for their vacation. The mother suddenly leaves her purse containing a lsrge sum of money and passport. The hotel cleaner chase the family to give the mother her purse.

• Righteousness

• Honesty

• Commitments

• Fairness

A kid suddenly slip on the ground causing an ankle sprain because of the wet floor. The janitor brought himself to the accident stating that it was his mistake for forgetting to put on a "Slippery When Wet" sign as he clean that floor earlier before the accident happened.

• Adherence to Law

• Commitments

• Honesty

• Faithfulness

You saw a wallet on the ground while strolling along the corridor. Suddenly, a client inquired about the wallet in the lobby. As a trustworthy hotel employee, I will either assist her in locating it or check the lost and found section and return her items.

• honesty

• kindness

• stewardship

• good

The hotel manager has a reputation for being an excellent motivator, and he has earned respect at all times for his ability to motivate, encourage, and inspire his fellow employees. This respect has allowed him to succeed in all situations. His performance was noticed by another firm, and they offered him a job at their company with a larger income, but he decided to continue working for the company that he was already employed by.

• loyalty

• fairness

• equality

• fairship

In a crowded hotel, there are a lot of guests who are waiting to be accommodated, including both local and international guests. As a hotelier, it is my responsibility to provide assistance to both international and domestic customers and to treat them in an equitable manner so that they have a positive experience while staying at our establishment.

• concern to others

• respect

• commitment

• fairness

A tourist had a bad experience while staying inside their hotel. The hotel promised to give them a free two-bedroom room the next time they decided to book at their hotel. After a month, the tourist returned to their hotel and received the free two-bedroom as promised.

• commitment

• commited

• commit

• loyalty

A customer is mad because of your service; the customer then said many bad things about you and even bad things about the hotel. But you acted professionally and tried to understand and answer the customers' needs.

• righteousness

• rights

• adrehance to law

• honesty

A customer was a good friend and decided to stay at your hotel. But your friend did something against the rules, and you still issued a penalty as the hotel manager.

• adherance to rules

• adherance to law

• law follower

• respect