Probing Questions
Authored by Training External
Other, Special Education, Professional Development
Professional Development
Used 6+ times
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5 questions
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1.
OPEN ENDED QUESTION
2 mins • 1 pt
Define a probing question with your own words
Evaluate responses using AI:
OFF
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What's the max score you can get for asking very effective probing questions?
1 point
2 points
3 points
4 points
3.
OPEN ENDED QUESTION
2 mins • 1 pt
A customer is calling because they want to send back a device
What probing questions would you ask?
Evaluate responses using AI:
OFF
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Asking probing questions should be used side by side with soft skills and restate the reason for calling
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one is NOT a probing question?
When did you activate your device?
How many lines do you have?
What is your question about your bill?
What is your first and last name?
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