Probing Questions

Define a probing question with your own words

What's the max score you can get for asking very effective probing questions?

• 1 point

• 2 points

• 3 points

• 4 points

A customer is calling because they want to send back a device

What probing questions would you ask?

Asking probing questions should be used side by side with soft skills and restate the reason for calling

• True

• False

Which one is NOT a probing question?

• When did you activate your device?

• How many lines do you have?

• What is your question about your bill?

• What is your first and last name?