Grand Final Quiz

Grand Final Quiz

1st - 3rd Grade

30 Qs

quiz-placeholder

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Grand Final Quiz

Grand Final Quiz

Assessment

Quiz

Professional Development

1st - 3rd Grade

Medium

Created by

Alpro Academy

Used 5+ times

FREE Resource

30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why the phone answering skills are important? Choose the wrong answer

Give the best feeling and image to the customer

Obtain full mark from audit

Make the customer feels relieve

Make the customer feels happy

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If customer call for a complain, what we need to give to customer?

Make customer feels relieve

Make customer angry

Give customer a gift

Give customer discount

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“Hello, what do you need?” The above script is the way we answer. It is true or false?

True

 False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the important things before answer the call?

Pen and notes

Product

Ruler

Eraser

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What tone should we use when talking to the customer?

Lower tone

High tone

Moderate tone

No tone

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What can we practice if customer asking regarding the medication or supplement?

3WH3AMA

3WH3AAM

3WH2AMM

3WH3AMM

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer call and asking about the supplement. What is the question should we ask to customer?

Who is the supplement for?

Have you eaten just now?

Have you drink just now?

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