Grand Final Quiz

Why the phone answering skills are important? Choose the wrong answer

• Give the best feeling and image to the customer

• Obtain full mark from audit

• Make the customer feels relieve

• Make the customer feels happy

If customer call for a complain, what we need to give to customer?

• Make customer feels relieve

• Make customer angry

• Give customer a gift

• Give customer discount

“Hello, what do you need?” The above script is the way we answer. It is true or false?

• True

•  False

What is the important things before answer the call?

• Pen and notes

• Product

• Ruler

• Eraser

What tone should we use when talking to the customer?

• Lower tone

• High tone

• Moderate tone

• No tone

What can we practice if customer asking regarding the medication or supplement?

• 3WH3AMA

• 3WH3AAM

• 3WH2AMM

• 3WH3AMM

Customer call and asking about the supplement. What is the question should we ask to customer?

• Who is the supplement for?

• Have you eaten just now?

• Have you drink just now?

If customer tell you that he/she have the medication allergy, what should you do?

• Just give the suitable supplement or medication to him/her.

• Transfer the call to the pharmacist

• Telling customer that is okay if have allergy. She/he still can take this medicine

What can you do for an extra mile?

• Telling the customer about the promotions and events

• Telling the customer to sleep well

• Telling customer to rest well

• Telling customer to eat well

What should you do when the calls end?

• Solve the customer inquiry within time frame

• Forget the conversation

• End the call and no follow up