QMS Awareness Quiz 2

Which department is responsible for providing the customers with the product information such as those found in brochures, catalogs, price lists, company’s website and social media pages?

• Research and Develoment

• Sales and Marketing

• Engineering

• Quality Assurance

Requirements essential for the design and development of products include the following, except:

• physical and aesthetic requirements

• manufacturability requirements

• potential consequences or failures due to the nature of the product

• opinions from suppliers

External providers are selected using the following parameters, except:

• financial income statement of the supplier

• supply capability, existence of warehouse and delivery facilities

• previous experience with the supplier

• ease of communication with the sales person

Oxychem Corporation uses purchase orders (PO) to define the material or product to be purchased. Purchase orders are created by designated individuals within the _______________ department.

Which department is tasked with product handling and preservation as well as ensuring that containers holding the products are suitable and are in good condition?

• Research and Development

• Production

• Engineering

• Quality Assurance

Control of nonconforming products is handled by which of the following departments?

• Quality Control, Research and Development, Production, and Logistics

• Quality Control, Material Procurement, Production, and Engineering

• Quality Control, Research and Development, Production, and FG Management & Warehousing

• Quality Control, Research and Development, Production, and Engineering

Oxychem Corporation conducts periodic _______ at planned intervals to determine whether the implemented quality management system is being effectively implemented and maintained.

Final products are identified by their name and ______, which is labelled or marked on the primary product packaging. It is through this product traceability feature that provides information on the date of manufacture of the said product.

• Product ID

• Manufacturing order

• Batch number

• Batch manufacturing record

Before products are dispatched, _________ department verifies that the delivery vehicle contains the same products and quantities as specified in the purchase order, and that packaging and labelling conform to customer requirements.

• FG Management and Warehousing

• Logistics

• Production

• Quality Assurance

The following are discussed during management review meetings, except:

• status of the company performance in terms of sales growth, expenses and profit

• updates on new product development programs

• a summary of customer feedback which includes customer complaints and customer satisfaction

• reports on employees' company violations and work habits