RoM 2022 Revision

Match the following room status on the OPERA system with the correct description:

• The room requires repairing

• OUT OF ORDER

• Requires a final room check

• OUT OF SERVICE

• The room is ready for inspection

• PICK UP

• HSK Supervisor has reviewed the cleaning job done by villa attendant

• INSPECTED

• The resort has blocked the room for low season

• CLEAN

The ​ (a)   is a sheet that needs to be obtained from the chemical manufacturer to understand the characteristics of chemicals, recommended handling use, storage.. etc

• MSDS
• HazComm
• OSHA
• ISO

Match the following shifts with the right descriptions:

• 11:30pm-7:30pm

• Graveyard Shift

• 3:30pm-11:30pm

• Swing Shift

• 7:30am-3:30pm

• Day Shift

When you answer the call at 0200hrs, your greeting should be:

• Good evening!

• Good night!

• Good morning!

• Good day!

Drag and drop the right team members who attend an ExCo meeting with the GM: ​ ​ ​ (a)  

• Department Heads
• All staff
• Department Supervisors
• Managers and supervisors
• Supervisors
• Managers

Match the following components of an employment contract with the correct descriptions:

• Compensation given to employees if they are terminated

• Dispute Resolution

• Outlines confidential information that cannot be shared with other parties

• Severance Package

• Outlines the circumstances under which contract can be brought to an end

• Termination clauses

• Sets out the process of sorting out any disagreements

• Non Disclosure Agreements

If you are able to go to the next room from within your room that would be (a)   whereas ​ (b)   is a room located next to each other and is separated by walls.

• a connecting room
• an adjoining room
• a corner room
• a suite
• a front facing room

Louis Vuitton (LVMH) is a famous luxury fashion brand that made a ​ (a)   decision to move into hotel business by creating LVMH Hotel Management. One of their hotel brands is Cheval Blanc that has a property in Maldives - Cheval Blanc Randheli Maldives. Part of the resort's​ (b)   strategy is to differentiate themselves from other luxury resort brands through stylish architecture and design, and by offering exclusive culinary experiences and special events organized by LVMH.

• corporate
• business
• functional
• conglomerate

The tourism service provided in Maldives is subject to a service charge of not less than​ (a)  

• 10%
• 5%
• 15%
• 12%
• 8%
• 6%

Creating "compost" for gardening using organic waste from the kitchen is an example of:

• Waste reduction

• Waste recycling

• Waste treatment