Le suivi de la relation et la fidélisation
Authored by Monsieur
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12th Grade
Used 7+ times
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20 questions
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1.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Expliquez la différence entre satisfaction et fidélisation.
(a)
2.
MULTIPLE SELECT QUESTION
1 min • 1 pt
La satisfaction est
3.
MULTIPLE SELECT QUESTION
1 min • 1 pt
La fidélisation est
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Un client fidèle est moins sensible au prix.
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Un client fidèle parle de la marque autour de lui.
6.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Le client fidèle est un (a) .
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Un client fidèle est plus conciliant en cas d'erreur de l'entreprise.
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