911 Midterm Practice Test II

          Which of the following are important when adhering to dress codes and personal hygiene?

• Wearing name brand shoes

• Clean and pressed uniforms

• Conservative make up

• Neat and clean hair

• B, C, and D

Due to the “PUBLIC RECORD LAW” 911 caller’s cell number may not be released

• True

• False

The three types of service radio include (name 3 basic type of radios)

Answer explanation

     Handheld radio, mobile radio and base station

Tracking the unit responding to a call is the primary responsibility of

• Call taker

• Supervisor

• Dispatcher

• Field training officer

            In 1999, what law took effect establishing 911 as the national emergency phone number?

• Wireless Communications and Public Safety Act (911 Act)

• American Communications and Public Safety Act (911 Act)

•   The Global Communications and Public Safety Act (911 Act)

•      Wireless Communications and Emergency Contact Act (911 Act)

   

Confidential information includes all of the following except

• Name of caller

• 911 caller’s phone number

• Description of suspect vehicle

• Medical information

Which of the following is a telephone technique that should be used by a call taker for obtaining and organizing pertinent information?

• Finish the callers sentences

•     Listen to background noises

• Ignore what caller says

• Argue with caller

Communication centers are required to conduct TDD training _________ a year

Answer explanation

    Biannually

If a caller is providing information that appears suspicious, the PST should . (4.10

Answer explanation

  Ask follow-up/open-ended questions

first two-way radio system was implemented in (a)   .