Introduction to Hospitality

Which of the following is NOT a service in the hospitality industry?

• Hotels

• Restaurants

• Flights

• Garment

What 3 countries played an important role in the early days of hospitality?

• England, US, and Asia

• Egypt, Greece & Roman Empire

• Asia, Italy, Greece

• Egypt, Greece & England

Meeting the needs of guests with kindness and goodwill.

• hospitality

• host

• recreation

• franchise

The hospitality industry has a tremendous impact on the economy by ____.

• allowing professional associations to organize and direct employees

• creating complex options for businesses

• encouraging employees to meet customer needs

• providing jobs for millions of people

Which of the following is a major reason all segments of the hospitality industry must work together?

• To give chains and franchises equal opportunity.

• To ensure that both single- and multiunit businesses are involved.

• To successfully meet customer needs.

• To provide customers with minimum comforts and impressions.

Managers with ________ skills have the ability to communicate with a wide range of employees.

• technical

• interpersonal

• conceptual

• functional

_______ is a set of moral principle and values that people are to answer questions about right and wrong

• Ethics

• Codes

• Values

• Beliefs

In the hospitality industry the concept of perishability means

• spoiled food that must be discarded

• it cannot be measured

• an unsold airline seat, hotel room or empty restaurant table

• it is intangible

A hospitality business can make a good first impression by

• being likeable

• exceeding customer expectations

• connecting with the customers via shared experiences

• all of the above

What is NOT one of the 5 segments of the hospitality industry?

• public speaking

• lodging

• food and beverage

• travel and tourism