Eddie Bauer Refresher Quiz

What are the three piece of verification in service?

• Billing Name

  Phone number

  Email address

• Shipping address

  First name and last name

  phone number

• Phone number

  and email

• Shipping name

  Shipping address

  Phone number

In transferring a call to escalation line what script in EDT we should follow?

• Cold Transfer Script

• Direct Transfer Script

• Warm Transfer script

• None of the above

Do we verify the shipping address of the customer if the problem is related to the shipment of the package such as "DNS" concern?

• No, We don't verify.

• Yes, We must verify the shipping address.

• No, it is not needed.

• It varies to the representative.

Where do we put our notes when the customer concern is all about ADVENTURE REWARDS?

• Gladly and CCT

• Mao and CCT

• Gladly , CCT and Mao

If the customer has no order history in MAO and you need to submit a request for " Adventure Rewards Account Updates" where do we need to put or to submit the request?

• Submit the request in Gladly by creating task and putting the required request and assign it to Back office .

• Submit the request to Team Lead

How many business days in order for us to make a record of the return?

• 14 days

• 2 weeks

• 3 to 5 business days

• 14 business days

If the order was returned to sender and the customer use a Promotional certificate what are we gonna do?

• submit a request to re- issue on mao communication notes

• Submit a request in Team thread

If the customer order shows "label created " in the tracking information and it is still within the standard timeframe what scripting in EDT we will tell to the customer

• Label Created within extended timeframe

• Label created Outside extended delivery timeframe

What are the two damage reasons that is under are product guarantee

• Zipper and Belt loops

• Stain and holes

How many points per $1 spent if the customer is under the "Guide Level"

• 5pts per $1

• 2 pts per $1

• 3 pts per $1

• 5 pts per purchase