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T-Mobile SIM Protection

Authored by Kathleen Valerie Velisano

Special Education

University

Used 1+ times

T-Mobile SIM Protection
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9 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Eligible to

T-Mobile SIM Protection for business MSISDNs at the subscriber level.

SOCs protect customers with unauthorized access security concerns from being able to complete unauthorized SIM changes by unauthorized callers.

a & b

none of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When to add

If the customer hasn't been a victim of fraud and policy directs you to add the feature.

If a customer asks for the SIM Protection feature, you can add it if the customer is eligible.

If you believe the customer is a good candidate due to security concerns, check that they’re eligible (listed below), explain what the SIM protection feature is, and offer to add it.

all of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Cost & SOC Details

$0 no sco code

$0 no soc code

$0 sim protection

$0 no port protect

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Self-service

tmobile app and t-mobile.com

t-mobile app

tmobile.com

tmobile app and myt-mobile.com

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

To Add/Remove: In Atlas, select ________ from the magenta navigation bar

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This soc can be added in atlas and samson

true

false

It can only be added by customers

maybe

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the customer calls in and wants to activate a new esim, will you be asked to verify OTP without the sim protection soc?

yes

no

yes but it will be bypassed

you can walk the customer through in doing self service

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