Finals in Operations Management

Performance that meets or exceeds

expectations.

• Quality

• TQM

• Total Quality

• Management Quality

Consistently meeting customer needs and

expectations.

• Quality

• Total Quality

• Quantity

• TQM

_______ quality must be defined from the perspective of the

stakeholder.

• W. Edwards Deming

• W. Edwardo Deming

• W. Edwardo Diming

• W. Edwards Dimeng

The _____ has a stake in the quality of a product or

service,

• customer

• manager

• customer

• owner

_________ is a dynamic state associated with products, services, people,

processes, and environments that meets or exceeds expectations

and helps produce superior value.

• Quality

• Quantity

• Management Quality

• TQM

___________is an approach to doing business

that attempts to maximize the

competitiveness of an

organization through the

continual improvement of the

quality of its products, services,

people, processes, and

environments.

• TQM

• Quality

• Quality Mgmt

• Management

“the father of scientific management”

• Frederick Taylor

• Friedrich Taylor

• Fredie Taylor

• Taylor Swift

Made planning the responsibility of management and production a

part of the tasks of workers.

• Scientific Management

• Scientific Investigation

• Operations Management

• TQM

_________ resulted in the use of statistical methods in the control of

quality, which led to the concepts of control charts and

statistical process control that are now part of the fundamental

aspects of the total quality approach.

• Quality Engineering

• Quality Mgmt.

• Total Quality

• Quality

______ of components used to manufacture similar

products is essential to reduce the

number of components to be held in stock to cater to all

possible combinations of a customer's

customization spree.

• Commonality

• Recycling

• Component

• Mass

  Customization