Career Prep Review

Which of the following defines business ethics?

• An approach toward decision making in which a person evaluates moral principles
• Professional standards of conduct, based on moral principles and values, guiding decision-making and actions
• Choices made based on moral principles and values
• A set of guidelines which govern behavior

Which of the following laws requires one and a half times the regular rate of pay for more than 40 hours worked for qualified employees?

• he Equal Pay Act of 1963
• The Fair Labor Standards Act of 1938
• The Americans with Disabilities Act of 1990
• Title VII of the Civil Rights Act of 1964

Which of the following represents the inscription of information?

• Verbal communication
• Nonverbal communication
• Oral communication
• Written communication

Which of the following third parties should be involved when the conflicting parties believe they can reach a solution, but need a third party to manage the process?

• A mediator
• A facilitator
• An arbitrator
• An adjudicator

Which of the following lists the three tools of resolving conflicts?

• Active listening, collaborative attitude, positive language
• Collaborative attitude, third party intervention, active listening
• Positive language, active listening, third party intervention
• Third party invention, collaborative attitude, positive language

Saying “I understand how you feel right now” is an example of using which of the following active listening skills?

• Asking clarifying questions
• Asking people to share their perceptions
• Acknowledging the feelings of the other party
• Capturing non-verbal cues

What federal agency enforces Title VII of the Civil Rights Act of 1964?

• United States Department of Agriculture
• Food and Drug Administration
• Equal Employment Opportunity Commission
• Better Business Bureau

What is the glass ceiling?

• When an office is designed with skylights in every room
• The intangible barrier which prevents the advancement of women and minorities in a corporate environment, regardless of their qualifications of achievements
• A term describing the limitless options for women and minorities who are continually advancing in the corporate environment
• The intangible barrier recent graduates face in the corporate environment

Which of the following personal characteristics can be categorized as a primary dimension?

• Educational background
• Marital status
• Ethnicity
• Social class

What are the four layers of Geert Hofstede’s “cultural onion”?

• Language, hero, tradition, value
• Language, norm, ritual, value
• Symbol, hero, ritual, value
• Symbol, norm, tradition, value