Onboarding - Day 4

How many rounds of OV questions can we ask when we need to determine account ownership?

• 2

• 4

• 1

• 8

We compare two accounts by inserting the Target account ID into the Requesters account CT (compare tab).

• TRUE

• FALSE

What can we do if the account is marked as special handling? (Choose all correct answers)

• Investigate the account in questions

• Ban the account for phishing if required

• Escalate the acccount to GCs

• Write a private note with all observations

If we handle a Lost account case we have to enter the Target Account ID into the CIF Target Account ID Field

• TRUE

• FALSE

When Rejecting a ticket, we have to enter the Reject Reason into the CIF only when we:

• Are handling a Lost Account case

• Are handling a E-mail/Webform ticket

• Are handling T2 players

• Are handling a ticket from in-game

In a Lost account case, if we cannot locate the Target account, we have to leave the Target account ID im the CIF empty?

• False

• True

If the player want's to change his Supercell ID, the player/account has to be:

• connected to a Supercell ID

• not protected.

• contacting us from the Target Account.

• connected to GP or GC

In Lost account cases, we can perform Ownership verfication, if the Compare Tab indicates a red risk?

• Yes, we have to investigate further

• No, we have to BOT Reject - Phishing

• Yes, if we have a Device ID and private IP match

• No, we have to suspend the account

Players in general can change the e-mail address connected to their Supercell ID on their own.

• TRUE

• FALSE

The general rule for duplicate tickets is to:

• handle the player's issue in all tickets

• handle the player's issue in the ticket with the most recent reply from the player

• close all tickets

• handle the player's issue in the first ticket from the player