Service Excellent
Quiz
•
Business
•
Professional Development
•
Practice Problem
•
Medium
Ardho corner
Used 2+ times
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Apa yang dimaksud dengan Service Excellent?
Melayani pelanggan dengan baik
Memberi salam kepada pelanggan
Menghargai penampilan pelanggan
Melayani pelanggan melebihi harapan
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut manfaat Customer Care memberikan Service Excellent kepada pelanggan, kecuali?
Pelanggan kembali lagi
Pelanggan puas
Ruangan pasien selalu bersih
Pelanggan merasa dihargai
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yang bukan mindset Service Excellent adalah?
Cepat
Rapi
Proaktif
Berani
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Komunikasi yang berkesan sebagai berikut, kecuali?
Menciptakan kesan Positif
. Fokus pada yang datang pertama
Menunjukan sikap empati
. Fokus pada solusi
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
. Berikut adalah sikap yg dipegang dalam memberikan Service excellent, kecuali?
Sapa customer dengan ramah.
Kesehatan harus dijaga dengan cara makan dan tidur dengan teratur.
Mengawasi ekspresi customer
a. Atasi permasalahannya
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