Service Excellent

Service Excellent

Professional Development

5 Qs

quiz-placeholder

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Service Excellent

Service Excellent

Assessment

Quiz

Business

Professional Development

Practice Problem

Medium

Created by

Ardho corner

Used 2+ times

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Apa yang dimaksud dengan Service Excellent?

Melayani pelanggan dengan baik

Memberi salam kepada pelanggan

Menghargai penampilan pelanggan

Melayani pelanggan melebihi harapan

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Berikut manfaat Customer Care  memberikan Service Excellent kepada pelanggan, kecuali?

Pelanggan kembali lagi

Pelanggan puas

Ruangan pasien selalu bersih

Pelanggan merasa dihargai

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Yang bukan mindset  Service Excellent adalah?

Cepat

Rapi

Proaktif

Berani

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Komunikasi yang berkesan sebagai berikut, kecuali?

Menciptakan kesan Positif

. Fokus pada yang datang pertama

Menunjukan sikap empati

. Fokus pada solusi

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

. Berikut adalah sikap yg dipegang dalam memberikan Service excellent, kecuali?

Sapa customer dengan ramah.

Kesehatan harus dijaga dengan cara makan dan tidur dengan teratur.

Mengawasi ekspresi customer

a.    Atasi permasalahannya

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