Product Knowledge Test - Jan'23 - Week 1

Demand areas are valid for how many minutes?

• 15 Min

• 5 min

• 50min

• 5 hour

If the high-demand area is not working in the application what needs to be done on call?

• Inform the captain to wait for 4 hours to resolve the issue. Capture the below given details in "Remarks" and save the disposition. Error -

• Inform the captain to wait for 1 hours to resolve the issue. Capture the below given details in "Remarks" and save the disposition. Error -

• Inform the captain to wait for 15 min  to resolve the issue. Capture the below-given details in "Remarks" and save the disposition. Error -

• Inform the captain to wait for  4 min  to resolve the issue. Capture the below-given details in "Remarks" and save the disposition. Error -

What disposition do you select when you refer to the Daily Incentive Details tab in the profile dashboard and there is a message saying "No Incentives Found"

• Information Provided >> Daily_Weekly Incentives Not Updated

• Information Provided >> Daily_Weekly Incentives Not Achieved

• Information Provided >> Daily_Weekly Incentives_Not Mapped

• Information Provided >> Daily_Weekly Incentives Not Achieved

Captain received a notification about some special incentives, he called the CCC to inquire and we have no information. What does the agent tell the captain?

• Will inform we do not have any update however, continue the rides as per special incentive offer.

• Will refer the incentives detail and explain the active incentives.

• Will ask captain to provide the details of special incentives offer and escalate to the supervisor.

• All of the above.

Is it mandatory to share the suspension reason with the Captain or Captains are able to see the reason on their app?

• Yes

• No

Where we need to check the suspension reason?

• Profile Dashboard>Captain Details>Activity Log

• Profile Dashboard>Order Details>Activity Log

How many times captain can use the "Rapido live support" option per day?

• 2

• 1

• 3

• 4

When can agents manually change the food order status to "dropped" ?

• If the captain's live location is near to the pick up location

• If the captain's live location is near to the drop location

• If the captain's live location is same as the drop location

• If the captain's live location is same as the pick up location

What is the TAT post raising the ticket for tech On extra KM Travelled

• 30mints

• 24hrs

• 3hrs

• 4hrs

If HF distance” is not captured or “Last Mile Travelled” is not functioning in the “Ride Tracker Map” what must be done

• Raise Ticket to tech support under - Raise Ticket Tech Support >> Payout_Order payout mismatch

• Raise Ticket to Tech Support Under - Raise Ticket Tech Support >> Post Order_Extra KM Travelled

• Will do manually Adjustment

• None of the Above