
Product Knowledge Test - Jan'23 - Week 1
Quiz
•
Professional Development
•
Professional Development
•
Easy
Captain Care
Used 6+ times
FREE Resource
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Demand areas are valid for how many minutes?
15 Min
5 min
50min
5 hour
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
If the high-demand area is not working in the application what needs to be done on call?
Inform the captain to wait for 4 hours to resolve the issue. Capture the below given details in "Remarks" and save the disposition. Error -
Inform the captain to wait for 1 hours to resolve the issue. Capture the below given details in "Remarks" and save the disposition. Error -
Inform the captain to wait for 15 min to resolve the issue. Capture the below-given details in "Remarks" and save the disposition. Error -
Inform the captain to wait for 4 min to resolve the issue. Capture the below-given details in "Remarks" and save the disposition. Error -
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What disposition do you select when you refer to the Daily Incentive Details tab in the profile dashboard and there is a message saying "No Incentives Found"
Information Provided >> Daily_Weekly Incentives Not Updated
Information Provided >> Daily_Weekly Incentives Not Achieved
Information Provided >> Daily_Weekly Incentives_Not Mapped
Information Provided >> Daily_Weekly Incentives Not Achieved
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Captain received a notification about some special incentives, he called the CCC to inquire and we have no information. What does the agent tell the captain?
Will inform we do not have any update however, continue the rides as per special incentive offer.
Will refer the incentives detail and explain the active incentives.
Will ask captain to provide the details of special incentives offer and escalate to the supervisor.
All of the above.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is it mandatory to share the suspension reason with the Captain or Captains are able to see the reason on their app?
Yes
No
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where we need to check the suspension reason?
Profile Dashboard>Captain Details>Activity Log
Profile Dashboard>Order Details>Activity Log
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many times captain can use the "Rapido live support" option per day?
2
1
3
4
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