FORME

Which of the following is not a step in process cost modelling?

• Choose a key process to be analysed.

• Define the process and its boundaries.

• Flowchart the process and identify the process owners.

• Operate processes.

It is the process cost of providing products or services to the required standards, by a given specified process in the most effective manner.

• Cost of Conformance

• Cost of Non-Conformance

• Cost of Quality

• Cost of Quantity

It is a failure cost associated with the process not being operated to the requirements, or the cost due to variability in the process.

• Cost of Conformance

• Cost of Non-Conformance

• Cost of Quality

• Cost of Quantity

The following are the four elements of the performance measurement framework except:

• Strategy development and goal deployment

• Process Management

• Individual Performance Analysis

• Review performance

Which of the following is not a technique identified for review?

• EFQM excellence model

• Capability Maturity Model Integration

• Benchmarking

• Activity-Based Contract

The following are reasons why measurement systems have been found to fail except:

• They do not define performance operationally.

• They do not relate performance to the process.

• There is a perception of reduced autonomy.

• None of the above

It is defined as the percentage of actual output over the expected output.

• Efficiency

• Effectiveness

• Productivity

• Quality

This measures should be designed to relate the process outputs to its inputs.

• Efficiency

• Effectiveness

• Productivity

• Quality

It is concerned with the percentage resource actually used over the resources that were planned to be used.

• Efficiency

• Effectiveness

• Productivity

• Quality

It requires the identification and elimination of all non-value adding wastes, including time, often through the use of "Lean" approaches.

• Return on Investment

• Value-added Management

• Activity-Based Costing

• Benchmarking