Business Management Mixer 8

An employee is walking through the business's facility and is questioned by a customer about something with which s/he is not familiar. What should the employee do?

• Locate an employee who can assist the customer

• Introduce the customer to another employee

Which of the following is the primary reason for a business's employees to learn as much as possible about the business and its products:

• To answer customers' inquiries

• To assist coworkers

• To reduce the promotional budget

• To create publicity for the business

Why should employees possess adequate product knowledge in order to handle customers' inquiries?

• To sell successfully

• To organize inventory

• To plan effectively

• To develop promotions

Which of the following is the main purpose of management:

• To reach a specific level of productivity

• To obtain the needed resources

• To accomplish the business’s goals

• To create a pleasant working atmosphere

Why should managers know how to do the work of the workers they supervise?

• To have realistic expectations for workers

• To coordinate employees’ efforts

• To create a team spirit among employees

• To establish a chain of command

Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the ______________ function of management.

• planning

• organizing

• directing

• controlling

What management function is being described in the following situation: David Thomas, a top-level manager, identifies jobs to be performed, assigns responsibility for them, establishes departments to handle the jobs, and determines how many and which employees mid-level managers will supervise.

• Directing

• Controlling

• Organizing

• Planning