FIB TOPIC 6

Which of the following best describes a 'quality' product?

• The after-sales support for customer after purchasing

• Products that meet customer expectation and function as intended

• Productivity of worker during product manufacturing

• Products that is pricy and fancy

Businesses need to satisfy which stakeholders expectations with quality of products?

• Rivals

• Suppliers

• Avatar

• Customers

When there is pre-set agreed standard at each stage of the production stages, this process is referring to?

• Quality Control

• Quality Circles

• Quality Assurance

• Benchmarking

Which group of people will form a quality circle team and discuss quality-related issues?

• Customers and Suppliers

• Managers and Suppliers

• Employees

• Employees and customers

Total Quality Management is a technique where departmental leaders are responsible to come up with solution to improve quality.

• True

• False

Which of the following statements considered as limitation of benchmarking?

• Cheaper than other comparison methods

• Difficult to obtain benchmarked firm's information

• May need consultation with special agencies

• Does not prevent managers to be innovative

... is a quality approach whereby managers compare the best firm in home industry with own business.

(a)  

... is Japanese approach to have small groups of people discuss together related to quality issue.

(a)  

ISO 9000 is an award for

• representing the best quality in the world

• complying with environmental policy

• demonstrate the use of standardized quality system to reduce quality issues

• producing 9000 quality products

Explain one advantage to a shoes manufacturer of producing quality product.