Holiday Inn Brand Service

What is the Holiday Inn Service Signature?

What is the Holiday Inn Brand Serivce?

• Put Guests at Ease

• Make Fun with them

• Create Moments of Delight

• Make Genuine Connections

What Holiday Inn Service action can make guest SMILE?

• Put signature smile on guest key card wallet

• Make fun with them

• Put a Welcome Notes for guest

• Smile to guest when they are 3 feet from you

What is the meaning of Put Guests at Ease in brand service?

• Welcome them

• Feel Comfortable

• Look after them

• Care for them

Do you think only Front Office Department can project the Holiday Inn Brand Service?

• Yes

• No

• Other department can do it also

• Only Front Office can do