BD Practice

BD Practice

University

25 Qs

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BD Practice

BD Practice

Assessment

Quiz

Other

University

Practice Problem

Easy

Created by

Anurag Choudhary

Used 1+ times

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25 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is one of the major changes which has been observed in customers visiting branches?

Less illiterate customers wanting to open accounts

Increase in number of Senior Citizen Customers

More customers opting to open Joint Accounts

Increasing number of customers opting to close their loan accounts

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following is not a function of a Bank?

Maintaining Deposit Accounts

Giving Loans to customers

Giving Legal Advice to their customers.

Collecting Cheques for the Bank's Customers

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Highly satisfied Customers __________________

Tend to be more loyal  

Are very demanding

Are very educated

Give bad publicity

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Channel migration means _____________________

Customers sharing their feedback on Social Media

Customers visiting the Branch for their transactions

Customers shifting their transactions to another Bank

Customers utilising Alternate Delivery Channels

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A customer visits you in the Branch and places a request for converting his Preferred Account into a Royale Account. This is an example of ____________

Up-Selling

Cross-Selling

Down-Selling

Level-Selling

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The rising income levels among the young customers could lead to the offering of which of the below mentioned products?

  Gold Loans

Credit Cards

Zero Balance Accounts

KCC Loans

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Environment Scanning or Catchment Mapping can be done _____________________

By going out into the catchment physically

Both physically and digitally

By using digital tools

By talking to customers in the branch

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